Q: What should I do if I receive a product that is either damaged or not the one I ordered?
A: We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at support@goodiesgemstore.com within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible!

Q: What’s your return policy?
A: We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at support@goodiesgemstore.com!

Q: Do you offer refunds?
A: Refunds are only offered to customers who receive the wrong items or damaged items. If any of
these apply, please contact us at [insert your support email here] with photos of wrong/damaged
items and we’ll sort that out for you.

Q: Can I exchange an item for a different size/color?
A: At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at support@goodiesgemstore.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!